Last updated: September 30, 2026
This Shipping Policy explains where Winterose ships, what it costs and how long delivery takes. It applies to all orders placed on winterose.us.
At a glance: $26 flat rate per order · 48 contiguous US states only · Handling 1–2 business days · Transit 2–5 business days · Total 3–7 business days.
Shipping cost
We charge a flat shipping rate of $26.00 USD per order, regardless of the number of items or the order weight. The shipping cost is shown in your cart and at checkout before you pay.
Where we ship
We ship to residential and commercial street addresses in the 48 contiguous United States (including Washington, D.C.).
We do not ship to:
- Alaska or Hawaii
- US territories (including Puerto Rico, Guam, the US Virgin Islands, American Samoa and the Northern Mariana Islands)
- PO Boxes
- APO, FPO or DPO military addresses
- Any address outside the United States
If an order is placed for an address we cannot ship to, we will contact you and cancel the order with a full refund.
Processing and delivery times
| Step | Time |
|---|---|
| Handling (order processing and packing) | 1–2 business days |
| Transit (carrier delivery) | 2–5 business days |
| Total estimated delivery | 3–7 business days |
- Business days are Monday through Friday, excluding US federal holidays.
- Orders placed after 2:00 PM Central Time, or on weekends or holidays, are processed the next business day.
- Delivery estimates are provided by the carrier and are not guaranteed. Severe weather or carrier delays can occasionally add time.
Order tracking
When your order ships, we email you a shipping confirmation with the carrier name and tracking number. You can also check your order status on our Track Order page using your order number and billing email.
Large items and delivery
Snow blowers are heavy and ship in large boxes, usually by ground or freight carrier. Please make sure someone can receive the package or that it can be left safely. Some items may require minor assembly (for example, attaching the handle or chute), as described in the manufacturer’s manual.
Damaged, lost or incorrect shipments
Please inspect your delivery when it arrives. If the box or product is damaged, or you received the wrong item, email support@winterose.us within 48 hours of delivery with your order number and photos of the product and packaging. We will arrange a replacement or refund at no cost to you. See our Refund & Return Policy for details.
If tracking shows your order as delivered but you have not received it, contact us within 7 days and we will open a claim with the carrier.
Address changes
Please double-check your shipping address at checkout. If you need to change it, contact us as soon as possible. We can update the address free of charge before the order ships.
Contact Us
Winterose
Abida Abdelaziz, sole proprietor
1206 Laurel St
Nashville, TN 37203, USA
Phone: +1 615-635-9032
Email: support@winterose.us
Support hours: Monday–Friday, 9:00 AM – 5:00 PM Central Time