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How much does shipping cost?
Shipping is a flat $26 USD per order, no matter how many items you buy. The shipping cost is shown in your cart and at checkout before you pay.
Where do you ship, and how long does delivery take?
We ship to the 48 contiguous US states. We do not ship to Alaska, Hawaii, US territories, PO Boxes, APO/FPO addresses or outside the USA. Orders are processed in 1–2 business days and delivered in 2–5 business days, so most orders arrive within 3–7 business days. Orders placed after 2 PM Central Time or on weekends and holidays are processed the next business day.
How do I track my order?
When your order ships, we email you the carrier name and tracking number. You can also check your order status anytime on our Track Order page with your order number and billing email.
What is your return policy?
You can return items within 30 days of delivery if they are unused, unfueled and in the original packaging with all parts and manuals. There is no restocking fee. To start a return, email support@winterose.us with your order number. The customer pays return shipping unless the item arrived damaged, defective or wrong. Read the full Refund & Return Policy.
When will I get my refund?
Refunds are issued to your original payment method within 7 business days after we receive and inspect your return. The $26 shipping fee is non-refundable unless the return is due to our error.
What should I do if my snow blower arrives damaged?
Please email support@winterose.us within 48 hours of delivery with your order number and photos of the item and packaging. We will arrange a replacement or a full refund, and we cover the return shipping.
Which payment methods do you accept? Is checkout secure?
We accept Visa, Mastercard, American Express and Discover, plus Apple Pay and Google Pay where available. All payments are processed securely by Stripe over an encrypted connection. We never see or store your full card number. Sales tax is calculated at checkout where applicable.
Do the snow blowers come with a warranty?
Yes. Every product is new and covered by its manufacturer's warranty. The warranty terms are included with the product documentation. If you ever need to make a claim, email us with your order number and we will help you file it.
Should I buy a single-stage or a two-stage snow blower?
Single-stage snow blowers use one fast-spinning auger that scoops and throws snow in one step. They are lighter and easier to handle, and are best for paved driveways and walkways with light to moderate snow (up to about 8–9 inches). Two-stage snow blowers add an impeller that throws snow much farther, handle deep, wet or heavy snow and end-of-driveway plow piles, are self-propelled, and work on gravel because the auger does not touch the ground. Three-stage models add an accelerator for even faster clearing in heavy snow. Rule of thumb: for a short paved driveway and light snowfalls choose single-stage; for long, wide or gravel driveways and regular heavy snow choose two-stage or three-stage.
Can I cancel or change my order?
Yes, you can cancel or change your order free of charge before it ships. Contact us at support@winterose.us or +1 615-635-9032 with your order number as soon as possible.